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Lessons learned from a bad boss

Shelly* was a screamer. Through the wall I could hear her side of the phone call — at a very high decibel, she was berating the dry cleaner for allegedly losing the pants to her suit. Shelly's unhappiness was exceedingly evident to everyone in our tight-knit marketing department as her shouts echoed down the hallway.

This was not an atypical outburst brought on by vendor negligence --...

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